Refund and Cancellation Policy

AgentGRAI is a subscription-based Software as a Service (SaaS) platform that provides AI-powered automation tools. This Refund and Cancellation Policy outlines the terms and conditions regarding subscription cancellations, refund eligibility, and billing procedures.

We are committed to customer satisfaction and aim to provide a fair and transparent refund process. By subscribing to our services, you agree to the terms outlined in this policy.

Our subscription plans include:

• Starter Plan: $29/month or $290/year - Ideal for small teams getting started
• Pro Plan: $79/month or $790/year - For growing teams with higher volume needs
• Agency Plan: $199/month or $1,990/year - For agencies and enterprise teams

We offer a 14-day free trial for new users to explore our platform and evaluate whether it meets their needs. During the trial period:

• No payment information is required to start the trial
• You have access to limited features with trial quotas (100 leads, 10 enrichments)
• Your trial will automatically expire after 14 days if you do not upgrade to a paid plan
• No charges will be made if you cancel or do not upgrade before the trial ends
• You can upgrade to a paid plan at any time during the trial to access full features

You may cancel your subscription at any time. We make the cancellation process simple and straightforward.

How to Cancel Your Subscription

1. Self-Service via Stripe Customer Portal: Log in to your account, navigate to Settings > Billing, and click "Manage Subscription" to access the Stripe customer portal where you can cancel your subscription
2. Contact Support: Email us at support@graisol.com with your account details and cancellation request

When Cancellation Takes Effect

• Cancellations take effect at the end of your current billing period
• You will continue to have access to all paid features until your billing period ends
• No partial refunds are issued for unused time in the current billing period
• After your subscription ends, your account will revert to limited functionality
• Your data will be retained for 30 days after cancellation, after which it may be deleted

Re-subscribing After Cancellation

You can re-subscribe at any time by selecting a plan on our pricing page. If you re-subscribe within 30 days of cancellation, your previous data and settings may still be available.

We want you to be satisfied with our services. Our refund policy is designed to be fair while protecting against abuse.

Eligible for Refund

• First 7 Days: If you request a refund within 7 days of your initial paid subscription, you are eligible for a full refund
• Service Issues: If you experience significant service disruptions or technical issues that prevent you from using the platform, you may be eligible for a prorated refund
• Billing Errors: If you were charged incorrectly due to a billing error on our part, you are entitled to a full refund of the incorrect amount

Not Eligible for Refund

• Requests made more than 7 days after the initial subscription payment
• Requests for renewal payments (monthly or annual renewals)
• Partial month usage after the 7-day window (you retain access until the end of your billing period)
• Accounts terminated for violation of our Terms of Service or Acceptable Use Policy
• Dissatisfaction with third-party integrations (Hunter.io, Apollo.io, ElevenLabs, etc.) that are subject to their own terms
• Failure to use the service during the subscription period

Refund Processing

Approved refunds are typically processed within 5-10 business days. Refunds are issued to the original payment method used for the purchase. Please note that your bank or credit card company may take additional time to reflect the refund in your account.

To request a refund, please follow these steps:

1. Gather Information: Have your account email address and, if possible, your invoice or order ID ready
2. Contact Support: Email our support team at support@graisol.com with the subject line "Refund Request"
3. Include Details: In your email, please include:
   • Your registered email address
   • Invoice ID or order number (if available)
   • Reason for the refund request
   • Any relevant details about issues you experienced
4. Await Response: Our team will review your request and respond within 2 business days

We offer flexible billing options to suit your needs:

Monthly Billing

• Billed on the same day each month (e.g., if you subscribe on the 15th, you will be billed on the 15th of each month)
• Your subscription renews automatically unless cancelled
• Usage quotas reset at the beginning of each billing period

Annual Billing

• Billed once per year on your subscription anniversary date
• Annual plans offer a discount equivalent to approximately 2 months free compared to monthly billing
• Your subscription renews automatically unless cancelled
• Usage quotas reset monthly (12 times per annual billing period)

Viewing Your Billing History

You can view your complete billing history, download invoices, and update your payment information through the Stripe customer portal. Access it from Settings > Billing in your account dashboard.

If a payment fails, we will attempt to process it again and notify you of the issue. Here is how we handle failed payments:

Grace Period

• After a failed payment, you have a 7-day grace period to update your payment information
• During this grace period, you retain full access to your subscription features
• We will send you email reminders to update your payment method

Account Suspension

• If payment is not received within the grace period, your subscription will be marked as "past due"
• After 14 days of non-payment, your account may be suspended and access to paid features will be restricted
• Your data will be retained for 30 days after suspension
• To restore your account, simply update your payment method and pay any outstanding balance

Updating Payment Information

You can update your payment method at any time through the Stripe customer portal. We accept major credit cards including Visa, Mastercard, American Express, and Discover.

You can change your subscription plan at any time. The timing and billing adjustments depend on whether you are upgrading or downgrading.

Upgrading Your Plan

• Upgrades take effect immediately
• You will be charged a prorated amount for the remainder of your current billing period
• Your new, higher quotas become available immediately
• Future billing will be at the new plan's rate on your regular billing date

Downgrading Your Plan

• Downgrades take effect at the end of your current billing period
• You retain access to your current plan's features until the billing period ends
• No refunds are issued for the difference between plans
• Your new, lower quotas will apply starting with the next billing period

Switching Billing Frequency

You can switch between monthly and annual billing. Switching to annual billing applies immediately with a prorated charge. Switching to monthly billing takes effect at the end of your annual term.

We understand that exceptional circumstances may arise. We evaluate refund requests on a case-by-case basis for the following situations:

• Medical Emergencies: Prolonged illness or medical conditions that prevented you from using the service
• Bereavement: Death of the account holder or immediate family member
• Natural Disasters: Events that significantly impacted your ability to use or access the service
• Accidental Purchases: Duplicate subscriptions or accidental plan selections (reported within 48 hours)
• Extended Service Outages: Platform outages lasting more than 24 hours that were caused by us

To request an exception, please contact our support team with documentation supporting your circumstances. Each request will be reviewed individually, and we will work with you to find a fair resolution.

If you have questions about this Refund and Cancellation Policy or need assistance with billing, refunds, or cancellations, please contact us:

Manage Your Subscription

Access the Stripe customer portal to manage your subscription, view invoices, update payment methods, or cancel your subscription:

Go to Billing Settings

By using AgentGRAI, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.